Manage 24/7 phone availability for global teams
OneCall 247 software is the must-have SaaS solution for companies that want to ensure continuous 24/7 availability of their technicians.
OneCall 247 software is the must-have SaaS solution for companies that want to ensure continuous 24/7 availability of their technicians.
OneCall 247 ensures your company is always available, revolutionizing phone support management.
Increase customer satisfaction and boost your revenue. Transform customer support by optimizing shift management and improving operational efficiency.
After setting up your company’s phone numbers and your technicians’ contacts, the software configures customized support contracts for your clients (for a company or individual machines). When a customer calls, OneCall 247 forwards the call to the technician on duty based on a precise schedule.
Optimize availability by configuring schedules and rotations tailored to your clients’ contracts. Ensure that your team is available 24/7 to handle any critical incidents promptly. Set up flexible shifts that cover various time zones, weekdays, weekends, and holidays. OneCall 247 adapts to your organizational and multilingual needs.
Optimize availability by configuring schedules and rotations tailored to your clients’ contracts. Ensure that your team is available 24/7 to promptly handle any critical incidents. Set up flexible shifts that cover various time zones, weekdays, weekends, and holidays. OneCall 247 adapts to your organizational and multilingual needs.
Organize and manage your company’s support contracts. Set deadlines and link each contract to specific phone lines, client companies, and machines, ensuring that every call is handled according to the specific agreements.
OneCall 247 expands the possibilities of a simple phone system, acting as an advanced availability management system. Unlike a phone system, which only routes calls, OneCall 247 automates routing based on technician shifts, active contracts, and specific customer needs.
This software offers a personalized and continuously active service, ensuring every call is handled as efficiently as possible. With OneCall 247, you always take advantage of every urgent request, surpassing the limitations of cloud-based phone systems.
Every company has a phone number, and each support staff member has a cell phone. Why not leverage this opportunity to unify resources and improve the customer experience? OneCall 247 organizes your operators’ phone numbers, routing incoming calls based on working hours and ensuring 24/7 availability. Plus, with OneCall 247, customers cannot access your technicians’ personal numbers, preserving their privacy and free time.
The 24/7 service, based on the “follow-the-sun” model, ensures constant coverage regardless of the time zone.
OneCall 247 adapts to your client’s contracts, ensuring timely and appropriate responses.
It reduces response times and increases customer satisfaction by effectively managing calls.
You can increase service revenue by linking availability contracts to specific machines or companies.
OneCall 247 is available through an annual subscription for each service location. With unlimited access for customers and technicians, the licensing cost is transparent, ensuring easy financial planning.
All you need is a VoIP phone number to activate the service.
Discover through an online demo how OneCall 247 can transform your customer support. We’ll show you how our software automates calls, reduces response times, and ensures 24/7 availability for your technicians, wherever they are.
Each customer is assigned a personalized PIN to access the phone service. Through this code, OneCall 247 verifies the customer’s support contract status and forwards the call to the available technician if necessary.
Automatically send notifications to technicians via Microsoft Teams or Email. This way, technicians are informed of any missed calls so they can promptly return the call, minimizing downtime. Even if the technician calls back from their mobile phone, the customer will not see their phone number.
OneCall 247 integrates seamlessly with CRM systems like Deskoala, Salesforce, and Microsoft Dynamics, centralizing call and contract management. This significantly improves operational efficiency, optimizes workflows, and strengthens customer management.
How much would your client invest in a reliable availability service that reduces machine downtime? Think about the business you can generate through post-sales service!
OneCall 247 allows you to manage and bill your availability services with precision. Link support contracts to clients and monitor service usage to ensure every intervention is accurately recorded and billed.
The “follow-the-sun” model is a global operational strategy that efficiently handles issues and requests through offices in different time zones, optimizing responsiveness and minimizing wait times.
Designed to ensure uninterrupted customer service 24 hours a day, it follows the global sun’s path. OneCall 247 implements this availability strategy on a global scale, providing continuous assistance to your customers with shifts adapted to technicians’ daytime hours, maximizing both their efficiency and their time.
OneCall 247 offers unique flexibility to adapt to your operational needs. For example, the headquarters handles support management during business hours. Outside of these hours, local technicians handle calls, ensuring continuous support even during at night.
Alternatively, our “follow-the-sun” model provides continuous global availability, involving technicians from different branches without interruption. This option is ideal for companies needing seamless international coverage.
Choose the option that best supports your operations, whether local or global.
Icona won us over with speed, availability, and software efficiency. For a company like mine, with 200 stores and an e-commerce platform, it's essential to have someone who follows you step by step, allowing you to focus on the company's core business.
At Icona, there’s always a willingness to listen to the customer and customize the product’s standard features. They never say no to requests that can meet your needs.
Icona's attention to receiving Salvagnini's suggestions regarding "nice to have" features was a determining factor in the final decision: the discussions were not limited to "bug fixing" but also involved feature development.
Icona has been able to follow us over time. Our need was to improve business processes, and we needed a partner who wasn't just a reseller but also a software manufacturer. Icona was the only company that met these requirements.
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